Refund Policy
We want you to be confident when choosing a subscription from IPTV UK. The request window depends on your plan.
Last updated: 23 September 2026
1. Money-back guarantee by plan
Request a refund within the following number of calendar days from the date your paid subscription is activated:
| Subscription length | Refund request window |
|---|---|
| 1 month | 7 days |
| 3 months | 14 days |
| 6 months | 30 days |
| 12 months (1 year) | 30 days |
These windows are our voluntary money-back guarantee. They do not limit any cancellation or other rights you have under applicable consumer law.
2. How to request a refund
Email cs@iptvuk.space within your plan's window. Include the email or order reference used for purchase, your plan, the date of activation and a short description of the issue. We may ask for information reasonably needed to locate your order or troubleshoot the problem. Do not send your card number or password.
3. What happens next
We will review your request and tell you the outcome by email. For an approved refund, we will return the eligible payment to the original payment method where possible. The time it takes to appear depends on your payment provider. Access to the refunded subscription may end when the refund is issued.
4. Service problems and statutory rights
If your service is not working, please contact support so we can investigate. Requests outside the guarantee window will still be considered where required by applicable law, including rights relating to a service that was not provided as agreed. Nothing here removes or reduces your statutory rights.
5. Contact
For refund questions, write to cs@iptvuk.space or use our contact page.